Terms and Conditions

Please read these terms of use (the Terms) carefully. By accessing the Miss Bear website or using the Services (including by clicking "I AGREE"), you agree to be legally bound by these Terms and all terms incorporated by reference.

 

Registration


By registering an account in Miss Bear you consent that the information provided is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data. Miss Bear reserves the right to only accept orders from you if you are aged 18 or over.


By accepting our Terms and Conditions , you are responsible for all activities conducted through your account. You are responsible for keeping your account and password secure. If you notice there is suspicious activities or login from different IP address please contact us immediately at info@missbearhk.com.

  

Prohibitions and Failure to Comply


We may take actions against your account for activities including, but not limited to:

1. Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material

2. Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way

3. Advertising or sending unsolicited messages of any kind

4. Impersonating others or providing any kind of false information


Miss Bear reserves the right to terminate any account that fails to comply with the statement mentioned above. We will send you an email to inform you of the termination of your account in such event.

 

Intellectual Property


The content(text, site design, logos, graphics, icons, images,audio or music, video, photographs,)  of the www.missbearhk.com website is protected by copyright, trademarks, database and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without prior consent or authorization and written permission from Miss Bear.

 

Pricing and product description


Hong Kong Dollars (HKD),United States Dollars(USD) and ChiNa Yuan(CNY) are the shown currencies and prices on Miss Bear Site. Prices displayed on the website at the point of your order is accepted will be complied except of possible error. If any suspicious error occurs please contact our team immediately at info@missbearhk.com. Miss Bear will reserve the rights to rectify any errors and if any disputes occurs in terms of pricing information we will treat the order as cancelled.


Miss Bear will endeavour to ensure that the content and the product descriptions on the Site to be accurate and complete as possible. However, color difference may be caused by factors such as the shooting light, the camera or the computer monitor, and the slight difference between the actual object and the photograph is normal. Please refer to our Retund Policy if you have concerns or doubts about the product description and would like to process an exchange of item.

 

Acceptance of your Order


Once you have completed your order and entered your personal data and payment details, we shall automatically send you an confirmation email acknowledging the receipt of your order. This is only a confirmation email that we have received your order and does not constitute an acceptance of your order.  The Contract between you and Miss Bear will be completed when we have sent an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed.


Payment


We accept payments made by PayPal. By placing an order using one of the above Credit card and online payment methods, you confirm that the Credit cards or PayPal account used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to Miss Bear, we will not be liable for any delay or non-delivery.


Shipping and Collections


You can view the estimated delivery time and relevant details on our Shipping information page. Miss Bear will try their best to meet these estimates but cannot guarantee that such estimates must be met. The exact delivery time frame may differ and is subjected to the respective delivery partners. We use Hong Kong post's delivery service. Please inform us before making payment if you want to use delivery service from other company.. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, ownership of an item will pass to you while accepting the responsibility for the products ordered from that moment on. Business hours are from 9 am to 6 pm, Monday to Friday. After confirming the order, it will usually be shipped within 1-2 working days.

 

Return


If the item is defective or damaged, you may return it to us for an exchange. Items must be returned within 7 days after the product is delivered to you. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please include your name, address, the reason for the return(attach a photo of the product) and the order information. Please read our Return Policy for further details.

 

Complaint


We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact our Customer Service team at  info@missbearhk.com for any order related complaints or comments.

 

Governing law


By agreeing to our terms and condition under which you have made your purchases, it is agreed, shall be governed by, and interpreted in accordance with, Hong Kong law. The Hong Kong courts shall have jurisdiction to resolve any disputes between customers and Miss Bear.